This app never works no search function on individual coupons.
It used to. But over the past year I have consistently used the app to load coupons and "rewards" and the apps functionality or KMarts computers are simply useless. I contacted them some time ago and they stated the coupons needed 24 hours to be applied to the account after being loaded. So I started trying to load the coupons well ahead of my visits, which is sort of ridiculous. Still they were not often applied. Occasionally they would be, but rarely.
I took my receipt to the service desk, an unnecessary and terrible hassle because unless you get someone who cares about that job not only does it take an inordinate amount of time, but they treat you like you have a problem. That ordeal took 30 minutes to get back $5.
On my last visit I spent well over the $50 required to receive rewards points and received nothing (as usual) then I noticed that no coupons had been applied. I spoke to the check out clerk who said that often the added coupons had to be individually scanned. Imagine how time consuming that is when you have some 10 more items. So I hunted down the coupon (the app has no coupon search function so you can look up individual items) and she scanned it only to have the computer say, "this is not a KMart coupon". It refused to accept their coupon from their store app. How utterly useless is that. Not only did it require a manager to come manually give me the discount it made a line of six people wait for ten minutes while the problem was resolved. I think the app is a scam.
How many of you users have checked to make certain you are getting the "discounts" that you think you are getting? The Vons app works perfectly. This one is terrible!
The final insult, when I contacted them, though they have the receipts demonstrating items I have purchased and they are the ones who put up the coupons on their app, they wanted me to look up the coupons and the receipts and prove I purchased the items before they would make it right. Buyer beware. This app is a come-on bait and switch.
In addition when you receive emails from them offering great coupons the emails will not link to the app. You have to log in to your web browser even though you have the app on your phone. And on a recent visit I discovered you may have a coupon offering $1 off if you purchase $5 of pet products and a coupon offering $10 back if you purchase $75 worth of approved products, but you CANNOT use them together even though they are unrelated. So be sure you give them he largest coupon first. If they are loaded to your account none will be applied the app cant handle choosing which to apply.
dglana about Shop Your Way, v7.82
